It is the policy of the Company to provide ship management services that consistently exceed customer needs and requirements. The Company is totally committed to achieving a flawless operation. Particular emphasis is placed upon marine safety, safe working practices and the protection of the marine environment with the target of zero accidents and incidents. To achieve our goal of flawless operations managers will set measurable objectives at relevant functions and levels. Efficient effective ship management and cargo care are considered to be our commercial objectives. DSM aims to remain a leading ship management company by continuous improvement and innovation. This involves the active participation and endeavour of all shore staff and seagoing personnel. These high standards of work and safety will be achieved by operating a dynamic and improving quality system which meets the requirements of the International Maritime Organization’s ISM Code for the "Safe Operation of Ships and Pollution Prevention". Compliance with this policy, the quality procedures and shipboard instructions is mandatory and binding upon all shore staff and sea personnel. Quality is the responsibility of everyone working for and on behalf of DSM. DSM does not manage the vessels over the 15 years old without valid CAP / CAS rating 1 and under no circumstances above the 20 years old. Customer satisfaction and the good name of the Company are directly dependent upon this working philosophy.
